The buyer will need to press the purple "Start Order" button and provide the freelancer with the required information so they can begin working.
Please have your customer follow the instructions at this link here: https://legiit.freshdesk.com/a/solutions/articles/36000273493
For help or questions, please click on the purple chat icon on the lower right side of your screen, then "Customer Support" or contact help@legiit.com